Product Profile of Actionable Intelligence Tool
Intellvisions offers Actionable Intelligence Tool[Insight] .Intellvisions also offers Branch Analytics System [Opti-Q], Bill Payment Terminal, Digital Video Recorder [i-watch], Q-Management Systems and Cheque and Cash Deposit Automation Solutions. The Actionable Intelligence Tool [Insight] if is used for measuring customer satisfaction and improve customer experience by enabling them to instantly respond to the service provided.
Key Features of Actionable Intelligence Tool
- Allocate scores and weightage to each of the responses.
- Create and manage multiple survey administrators to optimize utilization.
- The customer feedback device can play promotional videos during idle times. Walk-in customers can participate in the surveys using the touch screen
- Create surveys with corporate logos and home colors
- Reports can be downloaded in multiple formats like PDF.
- Insight provides a filtration mechanism to omit inconsistent data
- Questions can be displayed in a random manner to eliminate biased responses
- Customer participation can be increased through lucky draws or free services thereby increasing the effectiveness of the campaign.
- Insight`s dashboard provides a detailed enterprise wide perspective of every survey with ability to drill down to individual customer responses.
- From an exhaustive list of predefined surveys there are options to edit them for individual requirements.
- Participants can choose to remain anonymous or identify themselves using mobile number or account number with the card swipe functionality.
- Surveys can be broadcast to all branches or narrowcast to specific outlets
- Increased Customer Satisfaction
- Increased Customer Loyalty
- Increased Sales Conversion
- Improved Products
- Improved Services
- Improved Process and Operations
- Improved Retail Environment and Infrastructure
- Improved Staff Interactions
