Product Profile of Complaint Management System With Station / Likewise Call Operation
Complaint Management System with Station / Likewise Call Operation is available with audio visual alarms for calls to connect. Cube Software Private Limited supplies Complaint Management System with Station / Likewise Call Operation. Cube Software Private Limited is an ISO 9001: 2000 awarded company. Cube Software Private Limited offers diverse types of dialer, unified messaging system, IVR system, voice logger, voice mail system, fax server, telephone billing system, and complaint management system etc. Complaint Management System with Station / Likewise Call Operation online analyses pending calls by supervisor and gives information reports on attempts, trials, calls made/pending.
Complaint Management System with Station / Likewise Call Operation has the following features:
separate control to supervisor, booking clerk and operators
no paper work, completely automated workflow
single screen operations for booking clerks and operators
station wise / line wise allocation of calls to operators
dynamic allocation of lines to operators
multiple line assignment to operators
Priority assignment to calls. urgent / ordinary
separate windows for urgent calls for operators
audio visual alarms for calls to connect [blinking and beeping]
online analysis of pending calls by supervisor
information reports on attempts, trials, calls made/pending
