Product Profile of Telephone Call and Voice Logger
Tricom Technologies supplies Telephone Call and Voice Logger. Tricom Technologies is an ISO 9001:2000 registered organisation. The Telephone Call and Voice Logger are used for handling call logging applications for both Analog PSTN lines and digital E1 trunks, to log both inbound and outbound calls from your business premises. The purpose of call logging is to review the customer calls for ensuring customer satisfaction, verification of appointments, verbal commitments, delivery dates, vital sales information, etc. This solution also helps organization to reduce and control Telephone bills by avoiding abuse of telephones. Telephone Call and Voice Logger facilitates in house and mobile applications like Marketing Organizations, Customer support Centers, Public Utility services, Service Centers, Call Centers, etc.
Key Features of Telephone Call and Voice Logger
- Maximum 32 analog PSTN lines or 120 channel E1 trunks.
- Records ON or OFF hook events on OG & IC Calls.
- Records Dialed digit and CLI.
- Records Call Duration, Date and time of event with Voice.
- Auto self test on regular basis
- Inbuilt Answering Machine option for "NOT" answered calls.
- Records missed calls.
- Online Conversation monitoring.
- Backup and Network provision for remote access.
- Three level user configuration for protected access.
- Various Alarm Indications both in Audio and Visual.
- Intelligent Phone book for storing & displaying name for corresponding numbers in IC & OG calls.
- Various advanced filters for Search, Play back and backup activities.
